AI is transforming dispute resolution, with tools like ChatGPT assisting human mediators in analyzing data, identifying interests, and even proposing solutions. While AI offers speed and efficiency, processing vast datasets in moments, it cannot yet replace the human touch—essential for managing emotions and building trust in mediation.
A recent case illustrates AI’s potential: a mediator used ChatGPT to suggest a settlement figure during a lease dispute. The parties, hesitant to rely solely on AI, resumed negotiations and reached a deal close to the AI’s recommendation, underscoring how AI can encourage collaboration.
Read more here: https://www.pon.harvard.edu/daily/mediation/ai-mediation-using-ai-to-help-mediate-disputes/
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